Your 100% Satisfaction is Guaranteed
People tell us our honey is some of the best they have tried. From our more mature customers, we often receive the comment, “Ummm, this is how I remember honey tasted when I was a child“. Our raw honey is 100% pure and authentic, and guaranteed to delight your taste buds. We’re so confident you’ll fully enjoy our products, you can make your order in the confidence it comes with a 100% Satisfaction Guarantee. What this means is this: If for any reason you are not sufficiently satisfied with the products you receive, simply contact us to arrange a return (Unfortunately you wont be able to send our honey back from overseas, as no honey is allowed to be imported into NZ…Not even NZ honey). All we ask if that you tell us why the product failed to satisfy you, and that you return the remainder of the product (or just the empty jar or container, if that’s all you have left). Upon receipt of your product return, we’ll refund your purchase price in full.
We will refund the original purchase price of the products you are returning, including any sales tax (GST) if applicable. We are not able to refund any shipping costs you paid on your order. You’ll also need to cover the cost of returning the product back to us (from NZ only). Or if you’re in our area, feel free to drop the products off in person.