This is our FAQ page. If you can’t find what you need to know here, then please go to our contacts page and send us an email, or if you would like to speak to me in person, then please call, but remember we are in New Zealand so if you’re calling from overseas please check the time zone difference as I do go to sleep… unlike the bees.

What are the delivery charges for orders from the Online Shop?

This is the cost of shipping with NZ post. This covers all packaging and cost of shipping.

Which payment methods are accepted in the Online Shop?

We accept all major debit and credit cards from customers in every country.

Visa, Mastercard, Amex, Maestro & JCB.

You can also pay by Direct Bank Transfer.

How long will delivery take?

As we are on Waiheke Island it can take slightly longer than normal. The joys of living on an Island paradise.

For New Zealand deliveries it can be from 2-5 days.

For overseas deliveries it can be from 5-15 days.

As we are in Covid times, some deliveries can take longer. Please be patient, but if it has taken longer than 21 days then get in contact with us and we will try and sorted it out.

How secure is shopping in the Online Shop? Is my data protected?

You can be rest assured that your payment data is protected, as we use a third party, Stripe.com to process all of our transactions.

We do not store any of your payment details.

What exactly happens after ordering?

We pick and pack your order personnel ,and using recycled or recyclable packaging we wrap and box your order with all the care it deserves.

We will take it to our local post shop here on Waiheke island and send it on its way. We do this 3 times a week.

Do I receive an invoice for my order?

We don't usually pack with an invoice unless it is going overseas and there is a customs requirement for it to be part of the postage documents.

Your receipt is emailed to you using the email address you gave us once you have paid.