This website, www.waihekehoney.co.nz (herein referred to as “this site”), is property of Waiheke Honey Company Limited. (herein referred to as “Waiheke Honey Co.”). When using this site, and/or placing orders through the electronic shopping system on this site, you agree to the following terms and conditions:
- Third Parties
- Changes to policies
- Security Policy
For New Zealand purchasers all prices are in New Zealand dollars. All credit card charges are processed in New Zealand dollars. For overseas purchasers the currencies may be selected at the check out.
Orders are typically shipped with in 1 to 3 business days from when order is completed and paid.
We use NZ Post and Courier Post as our preferred carrier to most addresses throughout New Zealand. International shipments are typically handled through DHL.
Delivery times will depend on the shipping service option you select during checkout.
Customs / Duty (International Shipments)
This only applies to shipments outside of the New Zealand:
Local import duties, taxes and associated charges are not included in the item price or shipping charges. These charges, when they arise, are the buyer’s responsibility. We strongly recommend international buyers check with their country’s customs office to determine what these additional costs will be.
Local import charges are normally collected by the delivering freight (shipping) company, or when you pick the item up. Please do not confuse them for additional shipping charges. When they occur, they are charges from your country’s government, and they may include processing fees from the shipping company for their service in handling your import duty charges.
We do not mark merchandise values below actual value or mark items as “gifts”. NZ and International government regulations prohibit this.
We offer a 100% satisfaction guarantee. Full details available here.
If you have questions or concerns regarding this statement, you should first contact Richard Evatt using the Contact us page.
Collection of Information
In order to use the Waiheke Honey Co. website, we may require information from you in order to provide the best service possible.
All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.
Any information collected by Waiheke Honey Co. is collected via correspondence from you or your company. This may be via the telephone, email, mail, fax or directly through our website.
Use of Collection Information
Any details collected from Waiheke Honey Co. customers is required in order to provide you with our products and/or services, and a high level of customer service.
Correspondence is recorded in order to provide service references, and to assist in our staff development.
Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using industry standard secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
If you have any questions about security on our Website, you can Contact Us.
Access to Collected Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by you can Contact Us.
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, phone number and postal
address) and financial information (such as credit card number, expiration date).
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
Waiheke Honey Co. uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by contacting us.
You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
Waiheke Honey Co. may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service
These third parties are prohibited from using your personally identifiable information for any other purpose.
Waiheke Honey Co. does not share any information with third parties for any unknown or unrelated uses.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.
Links on the Waiheke Honey Co. site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.waihekehoney.co.nz.
Waiheke Honey Co. uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of New Zealand merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.
– Payments are fully automated with an immediate response.
– Your complete credit card number cannot be viewed by Waiheke Honey Co. or any outside party.
– All transactions are performed under 128/256 Bit SSL Certificate.
– All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
– eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Waiheke Honey Co..
After ordering online, you will receive an email confirmation from Waiheke Honey Company Ltd containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a day of ordering. We will attempt to send your goods via your selected shipping method within 1 to 3 working days; however if goods are unavailable, delivery will take a little longer. For all overseas orders, Waiheke Honey Company Ltd can not be held responsible for any goods that have not been received or picked up from the given address, as the honey can not be sent back to NZ, as there is no honey allowed to be imported into NZ, not even NZ honey. So it will be destroyed at the boarder by our customs.
We will also require a contact phone number as well as the address for the person receiving the goods, in case the delivery company needs to make contact with them.
Please insure that delivery details are correct, as Waiheke Honey Company Ltd can not be held responsible for goods not received after they have been sent.
If you wish to query a delivery please contact us.