This website, www.waihekehoney.co.nz (herein referred to as “this site”), is property of Waiheke Honey Company Limited. (herein referred to as “Waiheke Honey Co.”). When using this site, and/or placing orders through the electronic shopping system on this site, you agree to the following terms and conditions:

Pricing

For New Zealand purchasers all prices are in New Zealand dollars. All credit card charges are processed in New Zealand dollars. For overseas purchasers the currencies may be selected at the check out.

Shipping

Orders are typically shipped with in 1 to 3 business days from when order is completed and paid.

We use NZ Post and Courier Post as our preferred carrier to most addresses throughout New Zealand and overseas.

Delivery times will depend on the shipping service option you select during checkout.

Returns

We offer a 100% satisfaction guarantee. Full details available here.

Waiheke Honey Co. Privacy Policy

Introduction

Waiheke Honey Co. regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Waiheke Honey Co. users, and conforms to Internet privacy standards.

If you have questions or concerns regarding this statement, you should first contact Richard Evatt using the Contact us page.

Collection of Information

In order to use the Waiheke Honey Co. website, we may require information from you in order to provide the best service possible.

All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.

Any information collected by Waiheke Honey Co. is collected via correspondence from you or your company. This may be via the telephone, email, mail, fax or directly through our website.

Use of Collection Information

Any details collected from Waiheke Honey Co. customers is required in order to provide you with our products and/or services, and a high level of customer service.

Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using industry standard secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

If you have any questions about security on our Website, you can Contact Us.

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by you can Contact Us.

Orders

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, phone number and postal
address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communications

Waiheke Honey Co. uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by contacting us.

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties

Waiheke Honey Co. may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service

These third parties are prohibited from using your personally identifiable information for any other purpose.

Waiheke Honey Co. does not share any information with third parties for any unknown or unrelated uses.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Links

Links on the Waiheke Honey Co. site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.waihekehoney.co.nz.

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.

Waiheke Honey Co. Security Policy

Waiheke Honey Co. uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of New Zealand merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.

– Payments are fully automated with an immediate response.
– Your complete credit card number cannot be viewed by Waiheke Honey Co. or any outside party.
– All transactions are performed under 128/256 Bit SSL Certificate.
– All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
– eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Waiheke Honey Co..

Delivery Policy

After ordering online, you will receive an email confirmation from Waiheke Honey Company Ltd containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a day of ordering. We will attempt to send your goods via your selected shipping method within 1 to 3 working days; however if goods are unavailable, delivery will take a little longer. For all overseas orders, Waiheke Honey Company Ltd can not be held responsible for any goods that have not been received or picked up from the given address, as the honey can not be sent back to NZ, as there is no honey allowed to be imported into NZ, not even NZ honey. So it will be destroyed at the boarder by our customs.

We will also require a contact phone number as well as the address for the person receiving the goods, in case the delivery company needs to make contact with them.

Please insure that delivery details are correct, as Waiheke Honey Company Ltd can not be held responsible for goods not received after they have been sent.

If you wish to query a delivery please contact us.